Refund Policy

Last Updated: February 1, 2026

1. General Policy

By making a purchase in MyCompanion, you acknowledge and agree that:

• Virtual currency (diamonds) are digital goods with no real-world monetary value
• Diamonds cannot be exchanged for cash or cash equivalent
• Diamonds are non-transferable between accounts
• All sales are final once the transaction is completed

2. Eligible Refunds

Refunds may be considered in the following exceptional circumstances:

2.1 Technical Errors

If you experience a technical error that prevents you from receiving purchased items, you may be eligible for a refund. Examples include:

• Payment was processed but diamonds were not credited to your account
• Duplicate charges for the same purchase
• Purchase was made due to a system error or bug

To request a refund for technical errors:

1. Contact our support team at support@aidefinelove.com within 7 days of the purchase
2. Provide your account information and transaction details
3. Include screenshots or evidence of the technical issue

2.2 Unauthorized Purchases

If you believe a purchase was made without your authorization, contact us immediately. We will investigate and may issue a refund if the purchase is confirmed to be unauthorized.

2.3 Service Outages

If a service outage prevents you from using purchased features for an extended period (more than 48 hours), we may consider a partial or full refund at our discretion.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Virtual currency (diamonds) that have been used or consumed
• Purchases made more than 7 days ago
• Items purchased during promotional events or sales
• Purchases made due to user error (e.g., accidental purchase, misunderstanding of features)
• Refunds requested after account termination or suspension

4. Platform-Specific Policies

4.1 Apple App Store (iOS)

For purchases made through the Apple App Store:

• Refund requests must be submitted through Apple's refund process
• Visit reportaproblem.apple.com to request a refund
• Apple will review your request according to their refund policy
• We cannot process refunds directly for App Store purchases

4.2 Google Play Store (Android)

For purchases made through the Google Play Store:

• Refund requests must be submitted through Google Play's refund process
• Visit play.google.com/store/account to request a refund
• Google allows refunds within 48 hours of purchase for most items
• We cannot process refunds directly for Google Play purchases

5. Refund Processing

If your refund request is approved:

• Processing Time: Refunds are typically processed within 5-10 business days
• Payment Method: Refunds will be issued to the original payment method used for the purchase
• Account Adjustment: Any virtual currency or items associated with the refunded purchase will be removed from your account
• Notification: You will receive an email confirmation once the refund is processed

6. Dispute Resolution

If you are not satisfied with our refund decision, you may:

1. Contact our support team for further review
2. Provide additional evidence or documentation
3. Escalate the matter through your payment provider (Apple or Google)

7. Chargebacks

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We will notify users of material changes by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice in the application
• Sending an email notification (for significant changes)

Your continued use of MyCompanion after changes to this policy constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about refunds or need to request a refund, please contact us:

10. Legal Rights

This policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction that provides mandatory refund rights (such as the European Union's 14-day cooling-off period for digital content), those rights will apply in addition to this policy.